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Service
DALA Warranty Services and Customer Returns (RMAs) Policy (“Policy”)
DALA Technology (“DALA”) before shipment. All DALA Products are backed by the following warranty program (the “Warranty Program”).
Definitions
The following definitions apply for this Policy:
Channel Partner
An authorized DALA agent or distributor.
Customer
The entity that purchased the Product, either directly from DALA or from an authorized Channel Partner.
Hardware
All hardware products manufactured or provided by DALA.
Software
The software components of the Products, including, but not limited to software and Firmware.
Start Date
The date of the invoice issued by DALA or, if the product was purchased from a Channel Partner, the date not more than thirty (30) days after original shipment of the Product by DALA.
Warranty
The warranty granted to Customer under this Warranty Program.
Warranty Service
The Services provided by DALA with respect to the Warranty Program.
Hardware Warranty
DALA warrants that the Hardware Product will be free from material defects and workmanship for 1 year from Start Date.
DALA will either repair or replace the Product using new or refurbished components for defects covered under the Warranty Program.
Product Failures Not Covered by Hardware Warranty
The Warranty covers all manufacturing defects that arise from the correct use of the physical hardware components and devices. It is limited to defects in materials or workmanship. Damage caused by abuse, misuse, unauthorized modification, lightning or power surge damage, extreme heat or cold, and corrosive environments and any other physical damage is excluded under this Warranty.
This Warranty does not apply to: (a) to consumable parts, such as batteries, unless failure has occurred due to a defect in materials or workmanship; (b) to cosmetic damage, including but not limited to scratches, dents and broken plastic ports. The Warranty is void should the Product have a missing, altered, or defaced serial number.
Limitation of Liability for Hardware Warranty
If the Products fail or do not perform as warranted, Customer's sole recourse is to have the Product repaired or replaced by DALA as described above. IN NO EVENT WILL DALA BE LIABLE FOR LOSS OF PROFITS, LOSS OF BUSINESS REVENUE, LOSS OF DATA, FAILURETO REALIZE EXPECTED PROFITS OR SAVINGS OR FOR ANY ECONOMIC LOSS, OR FOR INDIRECT, CONSEQUENTIAL, SPECIAL OR INCIDENTAL LOSSES OR DAMAGES, EVEN IF DALA HAS BEEN ADVISED OF OR COULD REASONABLY FORESEE THE POSSIBILITY OF ANY SUCH DAMAGE OCCURRING. IN NO EVENT WILL DALA BE LIABLETO CUSTOMER FOR MORE THAN THE AMOUNT OFTHE INVOICE PRICE OFTHE PRODUCT. DALA specifically disclaims all other warranties, expressed or implied, and the installation or use of this Product will constitute an acceptance of this Policy and the Warranty Program.
How to Obtain Service Under this Hardware Warranty
The RMA process is initiated by contacting the original sales representatives or drop an email to support@kaihuila.net or fill the form at the bottom of the page and submit to us.
Once a DALA Technical Support Engineer verifies that a hardware problem exists the engineer may require that Customer to respond to questions designed to assist with the diagnosis and resolution of the issue and if it is determined the return of the Product is necessary, Customer will be provided with an RMA number and shipping instructions. The RMA number constitutes DALA's approval to deliver the defective unit to the point of purchase to obtain Warranty Services. A sales receipt may be required by the Channel Partner to verify the original purchase. Customer must either use the original packing or pack the unit securely to avoid damage during shipping. Each return authorization is valid for 30 days after the RMA number is issued after which time it will expire.
Shipping Instructions
The RMA number should be clearly noted on the address label and all shipping documents. Customer is to ship the Product, pre-paid, to the point of purchase. Detailed instructions are provided on the RMA authorization.
Shipping Costs
Customer is responsible for the cost of shipping the product to DALA either directly or via the Channel Partner or point of purchase. If the Product is covered and repaired under warranty, DALA will pay to ship the product back to the customer return address on an INCOTERMS DAP basis. DALA will not pay any custom fees or duties required to clear the entry of the Product into the country.
Governing Law / Jurisdiction / Dispute Resolution
The laws of Province of Sichuan govern all matters arising out of this Agreement. Each party hereby submits to the exclusive jurisdiction of the courts of Sichuan for any legal action arising out of this Agreement.
Channel Partners
Some Channel Partners may have specific terms and procedures regarding the RMA process. Customers who have purchased the Products from a Channel Partner, should consult any such documents provided by their Channel Partner.
